Health & Safety at The Lake House

The health, safety, and comfort of our guests and team members are a priority at The Lake House on Canandaigua. We are committed to maintaining a clean, welcoming environment throughout the resort so you can relax and enjoy your time on Canandaigua Lake with confidence.

Our team follows comprehensive cleaning and sanitation practices across guest rooms, public spaces, dining areas, wellness facilities, and other shared spaces throughout the property.

Property Cleanliness & Safety

Guest rooms are thoroughly cleaned and prepared between stays using hospitality-grade cleaning products and established housekeeping procedures. Public areas throughout the resort are also cleaned regularly, with particular attention given to high-touch surfaces and frequently used spaces.

Our team continually evaluates our cleaning and maintenance practices to help ensure the resort meets our standards for cleanliness, comfort, and safety.

Lobby & Public Spaces

Public spaces throughout The Lake House are routinely cleaned and maintained by our team. Hand sanitizer is available in convenient locations throughout the property for guests and team members.

Vendors and partners working on property are expected to follow applicable health, safety, and sanitation requirements.

Guest Health & Well-Being

We ask guests who are feeling unwell to consider postponing their visit when appropriate. If you have questions or need assistance related to an upcoming stay, our team is happy to help.

We appreciate everyone’s role in helping us maintain a comfortable, clean, and welcoming environment for our guests, team members, and community.

Employee Procedures

We have made it our top priority to keep you safe so you can enjoy your vacation with no worries. Please reach out to a member of the hotel team with any questions about our policies.

Alex Schnoeller, General Manager
(585) 394-7800
[email protected]